COVID-19 Policy and Procedures
As we continue to monitor the unforeseen situation that is present with the coronavirus (COVID-19) and associated illnesses, Walker Heating & Air Conditioning has developed this policy to maintain a safe and healthy environment for all team members, visitors, and customers.
Walker Heating & Air Conditioning wishes to ensure all customers that we have continuity plans in place to deliver uninterrupted service and support to customers as we navigate the uncertainty of COVID-19.
Walker Heating & Air Conditioning’s Team
Walker Heating & Air Conditioning has implemented an extensive COVID-19 Policy accompanied by COVID-19 Temporary Risk Management Procedures. We have implemented additional sanitization and cleaning protocols in our office, and work locations. We have equipped field staff with the necessary equipment to ensure safe working procedures in the homes and businesses of our customers. We have increased options for remote work, contactless payments, and No Home Entry for outdoor A/C Services. The policy and procedures set in place are largely monitored and adjusted.
Walker Heating & Air Conditioning’s Plan
No employees showing symptoms of COVID-19 will be working while showing symptoms, and will not return until medically cleared. Prior to each home visit, your technician will send a message or call to confirm when we are on the way for the appointment. At this time, please notify us if anyone at the property is experiencing any coronavirus symptoms at the service location, or has experienced symptoms within the past 48 hours. We encourage those who are well to keep their appointments and respect customers who are ill or high risk and wish to reschedule. Every effort to reschedule appropriately will be made.
We ask all customers to respect the health and safety of our team and community. Should you be experiencing any symptoms, please contact our office to reschedule.
As we continue to monitor the situations, further communications may be updated.
Should you have any questions regarding this policy or wish to discuss our COVID-19 practices, please contact our office at (703) 782-8210 or Office@Walker-HVAC.com
Walker Heating & Air Conditioning